Help Center

Guides, FAQ, and how to reach a human when you need one.

Pre-beta (June 2026): we’re still finishing the full documentation site. The links below are the ones that exist today — everything else lands in the docs hub on or before beta access opens on 15 June 2026 (general availability follows beta feedback).
Start here

Getting started

Sign up, enrol your first device, and see your dashboard in under 10 minutes.

Windows

Deploy the Windows agent

Single-line install, MSI, Intune, and Group Policy options.

Linux

Deploy the Linux agent

Debian, Ubuntu, RHEL and Rocky. Curl-pipe or .deb / .rpm.

macOS

Deploy the macOS agent

Currently in preview — expected v1.1 (Q3 2026). Read-only enrolment works today.

API

API quickstart

Bearer-token auth, common endpoints, and rate limits.

Security

Security FAQ

Encryption, data retention, multi-tenant isolation, and our DPA.

Help

Troubleshooting

Common agent / dashboard issues and how to fix them.

What’s new

Changelog

Every shipped feature, sorted newest first.

Common questions

Do I need a credit card to try PatchPilot?

No. The 25-device free tier doesn’t ask for a card. You only enter billing details when you upgrade to a paid plan.

Where is my data stored?

UK region (OVH UK). See /sub-processors for the full list and /dpa for the data-processing agreement.

Does PatchPilot work air-gapped or self-hosted?

Self-hosted isn’t available at launch. It’s on the roadmap for v1.2 (Q4 2026). Air-gapped agent operation is supported for short outage windows (cached job execution).

How do I report a bug?

Every dashboard page has a red “Report a bug” button bottom-right. Or email support@patchpilot.co.uk.

Need a human?

Pre-launch support is by email only and answered by the founding team within one working day (UK):

support@patchpilot.co.uk  ·  open an email

After launch: live chat in-app during UK business hours, plus the same email address out of hours.